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The design and use of groupware
- February 16, 1998
- Kerstin Severinson Eklundh
- To discuss in general terms the problems involved in groupware design,
and give examples from the field of collaborative writing.
Given a group of people and a certain task: How can the task be cooperatively
performed, and what demands does this imply for a possible supporting computer
- Relevant factors in the group and the task
- Complex design issues:
Difficulty of formalizing tasks that need informal interaction and negotiation
Trade-offs between cooperation and privacy
Possible conflicts involved in design decisions
- Synchronous or asynchronous working? Or something in between?
- The choice of a shared representation
- Example application: collaborative writing
pictures (PDF format)
Literature (see also the list in F1)
- Sharples, M., Goodlet, J.S., Beck, E.E., Wood, C.C., Easterbrook, S.M.
& Plowman, L. (1993) Research issues in the study of computer-supported
collaborative writing. In M. Sharples (ed.) Computer-Supported Collaborative
Writing. London: Springer-Verlag.
- Bentley, R., Appelt, W., Busback, U., Hinrichs, Kerr, D., Sikkel, K.,
Trevor, J. & Woetzel, G., Basic Support for Collaborative Work on the
World Wide Web. International Journal of Human-Computer Studies, 1997.
(Available online at http://bscw.gmd.de/Papers/IJHCS/IJHCS.html.)
Suggested extra literature
- Baecker, R. M., Nastos, D., Posner, I., & Mawby, K. L. (1993).
The user-centred iterative design of collaborative writing software. In
INTERCHI'93: Human Factors in Computing Systems (pp. 399-405). Amsterdam,
The Netherlands: ACM/IFIP.
Examples of exam questions
- Choose a collaborative task that you are familiar with (e.g., the task
that you have described for Lab 1). Discuss how this task can be specified
according to the frameworks described so far, in particular the participants'
needs for synchronous and asynchronous working, and what kinds of shared
representations they would need to access in a hypothetical mediating computer
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Last update: February 17, 1998
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