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Face-to-face conversation and CSCW
- February 20, 1998
- Kerstin Severinson Eklundh
- To provide basic knowledge of how people communicate in ordinary conversation,
and discuss implications for the design and use of CSCW systems.
CSCW systems are often expected to replace or complement face-to-face
communication. This makes it important to understand how humans communicate
in ordinary conversation, and how to take advantage of this knowledge in
the design of CSCW systems.
- Verbal and non-verbal communication
- Back-channel activity
- Conversational structure and turn-taking
- The role of context in conversation-building
- Breakdowns and repair
- Common ground
- Speech act theory: can it be built into cooperative systems?
- Comparing FtF with computer-mediated communication in various forms
Feedback mechanisms, context tracking, conversational structure.
- Overhead pictures (PDF format)
- Dix et al, Human-Computer Interaction, chapter 14.
- Clark, H.H. & Brennan, S.E. (1991) Grounding in communication.
In L.B. Resnick, R.M. Levine, & S.D. Teasley (eds.) Perspectives
on socially shared cognition. Reprinted in Baecker (ed.) (1993), Readings
in Groupware and Computer-Supported Cooperative Work.
Suggested extra literature
- Clark, H. (1996) Using Language. Cambridge: Cambridge University
- Herring, S. (ed.) (1996) Computer-Mediated Communication: Linguistic,
Social and Cross-Cultural Perspectives. Amsterdam and Philadelphia:
John Benjamins Publishing Company.
- Levinson, S. 1983. Pragmatics. Cambridge: Cambridge University
Examples of exam questions
- Discuss the extent to which back-channel activity is possible in different
computer-based media, and some implications for how the medium supports
grounding in communication.
- Discuss how a computer-based medium may affect participants' turn-taking
processes in various ways, in particular 1) cases when turn-taking is disrupted
due to the design of the system, 2) cases when turntaking is regulated
by the system.
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Last update: February 23, 1998
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